FAQs
Have a question? Check out our FAQs below for helpful information regarding order status, shipping, returns, and more. Can't find what you are looking for? Contact us here.
Shipping
How long will it take for my order to arrive?
How long will it take for my order to arrive?
It depends on what service you select and where in the country you are located. Free shipping and Economy shipping take between 4-7 business days.
Sometimes certain products are not available in our stores so we are fortunate enough to be able to special order these items directly from the brands. Once an order is shipped, it should take between 3-5 business days for it to arrive at its destination.
Please note that these shipping timelines are only an estimate and that once an order leaves our stores, there may be carrier or customs delays that are outside our control. Additionally, we are not always able to make address changes after an order is placed, so please be sure your shipping address is correct before placing your order.
How can I track my order?
How can I track my order?
After an order has been shipped you will be sent a tracking email with a link to track your package. If you do not receive this email please email us atshoponline@runpacers.com
I recently placed an order online but haven’t received any tracking information?
I recently placed an order online but haven’t received any tracking information?
Once an order has been placed you should expect to receive TWO emails. First, a confirmation email that your order has been processed and second, an email that your order has been shipped with tracking information. If you have not received any tracking information after 5 days of placing your order please email us atshoponline@runpacers.com
Contact
Who can I contact for support about my order?
Who can I contact for support about my order?
For order support including shipping, delivery, and anything to do with the online store, please contact support@pacers.com
Who can I contact about events?
Who can I contact about events?
For questions about events, please contact events@pacers.com
Pre-Orders
What is a pre-order product?
What is a pre-order product?
A pre-order product is an item that is available for purchase before its official release date. By pre-ordering, you can reserve the item in advance and receive it as soon as it becomes available.
When will the pre-order product be released?
When will the pre-order product be released?
The release date for the pre-order product will typically be included in the product description on our website. However, please note that release dates are subject to change and we will do our best to keep you informed of any updates.
Can I cancel or refund my pre-order?
Can I cancel or refund my pre-order?
Yes, you can cancel your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team for information on our cancellation policy.
Will I be charged upfront for my pre-order?
Will I be charged upfront for my pre-order?
Depending on the product and the payment option you choose, you may be charged upfront or at the time of release. This information will be displayed on the product page.
How will I be notified when my pre-order is available?
How will I be notified when my pre-order is available?
We will send you an email notification when your pre-order is available for shipping or pickup, and you can also check the status of your order on our website.
Can I change my shipping address after I've placed my pre-order?
Can I change my shipping address after I've placed my pre-order?
We will do our best to accommodate any changes to your shipping address after you've placed your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team at support@runpacers.com for information on changing your shipping address.
What happens if the release date of the pre-order is delayed?
What happens if the release date of the pre-order is delayed?
If the release date is delayed, we will do our best to keep you informed and provide you with updated information on the new release date. We appreciate your patience and understanding in these situations.
Is there a limit to how many pre-orders I can place?
Is there a limit to how many pre-orders I can place?
This may depend on the product and availability. Contact our customer support team for information on pre-order limits.
Will the pre-order price change once the product is released?
Will the pre-order price change once the product is released?
The pre-order price may be subject to change, depending on the product and the retailer. We will do our best to communicate any changes to the pre-order price in advance.
Are there any bonuses or extras for pre-ordering?
Are there any bonuses or extras for pre-ordering?
We may offer bonuses or extras for pre-ordering, such as early access, exclusive content, or discounts. Please check the product description on our website or contact our customer support team for information on any pre-order bonuses. Thank you for considering pre-ordering with us!
